Order FAQ

  • When will my order be delivered?
    Your order will be sent within 2-3 (work)days, and will be delivered by TNT Post or DPD.
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    • How do I know if my order has been shipped?
      As soon as your order has been included in the order system, you will receive a confirmation e-mail, stating that your article has been sent.
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      • What happens if I’m not home when the package is delivered?
        If you’re not at home on the first delivery attempt, a second delivery attempt will take place the next day or on Saturday.
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        • Can I cancel an order?
          Yes. By contacting us through e-mail as soon as possible after ordering, you can still cancel your order. If the package has already been shipped, you will have to make use of our return policy.
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          • I received my order, but I don’t want it, want to exchange it in for another size and/or article. How do I indicate this?
            If you’re not satisfied with your recently purchased products, or if you want to exchange it, you can return your products. This also holds for the 14-day “cooling down” period every internet consumer legally has the right to (Law on Distance Selling). The shipping costs for returning the products are at your expense. Before returning an order, you will have to notify us about this by means of an e-mail message.
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            • How do I know that Biyomap-webshop.nl has received my order?
              As soon as you place an order on www.biyomap-webshop.nl you will receive a confirmation e-mail that includes all the information about your order. In case you haven’t received this e-mail within 30 minutes after placing an order, check to see if the e-mail address you provided is correct. Contact us if you haven’t received anything after 4 hours.
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              • Can I have my order delivered to another address?
                Yes that’s possible. You get the opportunity to select any shipping address during the order process.
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                • What payment methods can I use to pay for my articles?
                  The web shop allows payment by iDEAL, Bank transfer (Netherlands and Belgium), Mr. Cash – Bancontact, V- Pay, Visa, Mastercard or several other foreign payment methods. 

                Sustainable

                Annually, over 150.000 rolls of bubble wrap are used and thrown away in the world of art. This causes a huge amount of waste. Therefore, the BIYOMAP was created, the perfect replacement for environmentally harmful bubble wrap. Biyomap is a new sustainable and reusable way of packing paintings, developed by and for artists. Sustainable, easy in use and provides maximum protection. Packing and unpacking will be a piece of cake!

                Discount code for artists and galleries

                Galleries and artists can receive a discount with a special discount code.
                Apply for this by sending an email to
                together with your VAT number or web address and we will send you the special code.
                In 2010 BIYOMAP was nominated for the "Gouden Kans 2010", the most prestigious prize for the most innovative entrepreneur in North Holland. "Het Kansen Kanon" awarded this nomination to BIYOMAP for its environmentally friendly packing for paintings.